GSRTC Ticket Cancellation Refund Charges Policy Status online

Gujarat State Road Transport Corporation has started E-Ticket Booking service for passengers online. The tickets booked online has a unique Reference number / PNR number and a valid Trip code. We have mentioned the various classes of refund policies issued by GSRTC on behalf of state road transportation rules. The cancellation of tickets will depend upon the passenger’s date of journey and refund shall be granted depending upon the number of days remaining to undertake the same. A detailed policy and instructions regarding tickets cancelled on GSRTC Bus Bookings have been updated and issued.

For instance cancellation of ticket for journey dated 16-September on 25-August will fetch less cancellation charges / more refund amount than that being cancelled on 12-September. However the mode of refund remains the same source through which payment was made.

In this article, we will explaining the details about Ticket Cancellation Refund Policy details issued by GSRTC Online post COVID-19 situation, Refund charges according to timeline of tickets booked and Status of refund wherever application if applied for the same.

GSRTC Cancellation Charges and Refund Amount Charges for Tickets Booked Online

Generally tickets are booked online for journey within one or two days of time. However some passengers might book tickets beforehand one month to avoid last minute rush of booking tickets at the counter or even E-Ticketing online.

For 21 – 60 Days from Journey Date – Cancellation Charges = 5% of Basic Fare / Refund Amount = 95%

For 11 – 20 Days from Journey Date – Cancellation Charges = 10% of Basic fare / Refund Amount = 90%

For 6 – 10 Days from Journey Date – Cancellation Charges = 15% of Basic Fare / Refund Amount = 85%

For 2 – 5 Days from Journey Date – Cancellation Charges = 20% of Basic Fare / Refund Amount = 80%

For 0 – 1 Day from Journey Date – Cancellation Charges = 25% of Basic Fare / Refund Amount = 75%

For Cancellation of Tickets Till the Boarding and Departure Time of Bus = Refund Amount will be 75% of the amount paid.

No Refunds will be granted for any E-Tickets after the Departure Time of the Bus

Therefore plan your journey and cancellation accordingly so that you are able to get the maximum benefit in terms of refund amount when cancelling tickets.

GSRTC Bus Ticket Booking Refund Status and Policy Status

According to the Government of Gujarat, post COVID-19 Travel restrictions and high inflow of tickets cancelled, all travelling public looking to book tickets for future dates are allowed to book tickets only 20 days prior to journey between two cities.

This is due to the situation of avoiding high influx of travel of passengers and make travelling safe for all. According to the new refund status issued by GSRTC Head office in Gandhinagar, the following must be kept in mind:

• If tickets are booked online, please plan cancellation atleast 7 days before the journey to avoid faster refunds
• If tickets are cancelled just 3 days before the journey, it is advisable to send an immediate response below in form of details so that respective GSRTC Officer can process your refund details
• Tickets cancelled on the day of the journey will attract 50% charges penalty and therefore you are eligible to receive only 50% of the remaining amount and that includes 10% processing charges online.

GSRTC Refunds and Cancellation – Queries and Doubts

If you have any questions in regards to the matter of ticket cancellation, kindly reach out to us by writing your detailed query in form of comments below.

You can share your Ticket PNR Number and Trip Code in the comments below – We shall take care in solving your refunds and cancellation to provide you full assistance.

While you are mentioning your details regarding refund status, please post your entire details along with PNR, number of travellers and details of travel from place to place so we can have someone look into your details asap and process your request.