Gujarat State Road Transport Corporation (GSRTC) has started initiatives to solve complaints from eligible members in regards to Ticketing and E-Tickets online. Please submit your detailed complaints for addressing the same to the Complaint Officer, GSRTC Head Office. Most of the complaints arise due to online ticket booking issues, processing refunds and cancellation of tickets. People have reported that no refunds are being issued by GSRTC Office in regards to their E-Tickets booked online. You can fill a simple online form as instructed below and the state transport team will reach out to you.
You are requested to report your detailed complaints in regards to the concerns and also report the same with valid proofs to support your query. The Email ID of GSRTC office and Toll free phone number shall be made valid upon consent with the officers of State Government.
Complaints regarding Sleeper, Express, Gurjarnagri and Volvo Buses will be taken for immediate action.
Please find below some of the common issues rising in many cases which have been solved recently upon consent with GSRTC Office.
You are requested to please share your problem concerning GSRTC Buses, facilities, Ticket booking issues, Online Refund status, Cancellation and all other respective details in Comments section below.
If you are facing constant issues in regards to getting access to your profile in E-Ticketing website of GSRTC, then please post your detailed message below. There can be issues where amount has been debited from Card / Bank, but ticket not booked online. All these details will come in this category.
If amount is debited, but receipt not generated or SMS not sent to your mobile – Please post your cases as early as possible to initiate a refund process. Generally the time period to resolve every query can take up to 1 month of time.
According to the official website, the time taken to resolve will depend on the local GSRTC Bus Depot from centrally controlling nearby bus stations.
This is another section where majority of the people have faced problem in the past. GSRTC would like to make things smooth by having proper communication with people from time to time. You need to post your Ticket ID number, Trip code and probably the Bus route number as well for proper judgement of your case.
Make sure all the details are correct – Mention your debited amount while booking tickets and when you applied for refund process online with proper screenshot if available. Otherwise please mention the basic details of your ticket.
The Refund process is very simple, the amount that gets debited from your bank account / UPI / Wallet will be refunded by reversing the transaction and generally this takes time up to a month according to Gujarat State Road Transport.
In many cases people have reported that their buses never arrived at their particular location, which is very strange to witness from people. In remote areas where availability of buses is very less, commoners prefer to book tickets accordingly and travel as per their needs.
In such cases, the bus either follows a diverted route or never arrives at the designated pick up point. Other cases include passengers not arriving on time for boarding the bus as per timings and schedule of bus and route.
You are requested to mention the details clearly below in comments to take up your case and address to the concerned officer. We will look forward to make sure proper arrangements are made to answer your query.
If proper facilities are available at the respective Bus Depots and you are not able to access those benefits – Please complain and mention your details below in comments section. Lot of passengers face rigidity or no proper information from Staff workers as well – Please post these details as well.
If you are not able to access the utilities provided at the Bus station and also you are concerned with the cleanliness of the Buses and respective stations – Post your detailed messages below in comments. We will take care of solving your query as early as possible.
Please note that before complaining or giving a phone call, you should have all the details handy with you for discussion process.
Say for example, if you are complaining about the ticket refund issue, please keep the transaction reference number handy, ticket details so that a quick answer can be expected from GSRTC Team. Please regret for any inconvenience caused.
Contact Information:
GSRTC Toll Free Number and Phone Booking Call: 1800-233-666666
or you can also dial: 079-22835000
For Refunds, please fill the online request form and submit the following details:
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I booked 02 tickets according to below details :
User ID : PRAVASI MITRA
Journey : SATANA to AHMEDABAD CBS
Date : 11/12/2016
Time of Booking : 01:46pm
Origin Place:
SATANA
Destination Place:
AHMEDABAD CENTRAL BUSSTAND
Date of Journey:
11/12/2016
Select Service
Trip Code
Via Route
Dept. Time(at Passen. Origin Point)
Service Start Point
Origin
Destination
Seat Availability*
1900SHRDABDEX51
yevla,mlgn,nvpr,brdl,srt,brd
22:15
SHIRDI
shirdi
AHMEDABAD CENTRAL BUSSTAND
Details
The payment was processed through successfully..
The Ticket was not received..
But, the amount of INR 549/- was deducted from my HDFC bank account
I had booked seat no. 13 & 14 in the names of DEVRAM & GOKUL which were finally not booked & seen available though this amount being deducted from my account.
So, we request you to kindly REFUND THE ENTIRE AMOUNT IN OUR ACCOUNT AS SOON AS POSSIBLE..!!
Thanks & Regards
હુ હિંમતનગર થી શિહોરી બસ મા મને ટિકિટ પાટણ ની આપી અને પાટણ થી શિહોરી ની આપી આમ મને ટિકિટ ના પૈસા વધી ગયા અને આ રીતે કંડક્ટર ધ્વારા કહે વા મા આવે લુ અને છેતરપીંડી કરી
Sir, As I have traveled from Rajkot to Surendranagar on 22/02/2021. There conductor was not following Corona Guidelines like he has more than 56 seats passengers.You would get surprised total number of passengers are more than 70. Bus timing was from Rajkot 3 pm it was mini bus. When I told him at last he said bad words to me I have that photo of bus number also.
Hello Darpan,
Thank you for sending across the information. Can you please share the information of bus and some proofs so that we can take some strict action in due course of time?
Regards,
Sashwato C
એક્સપાયરી ડેટની દુકાનો બંધ કરો દુકાનનું નામ ડ્રાય ફુટ એક ડ્રાય ફુટ 2 આ દુકાનદારોને ગ્રાહક જોડે વાત કરતા પણ નથી આવતું ગ્રાહકોને એમ કહે છે કે લેવી હોય તો લે નકે ચાલતો થા તો આ જ ખરાબ વસ્તુ વેચવાનો
સુરેન્દ્રનગર એસટી ડેપો એ ડ્રાય ફુટ દુકાન વન ડ્રાયફુટ દુકાન 2 જંગફુડ વસ્તુ મળે છે જે કોઈ એક્સપાયરી ડેટ વગરની વેચવામાં આવે છે યાત્રી દ્વારા દુકાનદારને કહેવામાં આવેલ કે આમાં કોઈ એક્સપાયરી ડેટ કેમ નથી બસ ડેપો દુકાનદાર દ્વારા યાત્રીને એવું કહેવામાં આવેલું કે હું બસ ડેપોને મહિને ૮૦ હજાર રૂપિયા જેથી કરીને કોઈ દી ખરાબ વસ્તુ વેચી શકું એક્સપાયરી ડેટ વારી પણ વગરની પણ કોઈ પ્રિન્ટ વગર ની મારો સુરેન્દ્રનગર એસટી ડેપોને એમ કહેવાનું છે કે આ જંગ ફ્રુટ ની દુકાનો બંધ કરો જેમાં કોઈ ખરાબ વસ્તુ વિતરણ થાય છે એક્સપાયરી ડેટ વગરની વસ્તુઓ અને પ્રિન્ટ વગર ની વસ્તુઓ વેચે છે એને બંધ કરાવવા વિનંતી છે
ગુજરાત એસટી નિગમ દ્વારા ગ્રાહકો સાથે છેતરપિંડી મોકલ બસ માટે ઓનલાઇન તથા એપ્લિકેશન તથા રૂબરૂ તથા ફોન પર કોઈપણ જાતની માહિતી આપવામાં આવતી નથી પણ જો તમે એક્સપ્રેસ તથા deluxe તથા gurjarnagri તથા સ્વીપર માટે માહિતી માંગશો તો તમને દરેક જગ્યાએ માહિતી આપશે તો લોકલ બસની માહિતી કેમ નથી અપાતી
i booked by mobile application 3 tickets from junagadh to nadiad on 15 may 17 but it was showing failure both the time but at same time debit amount of 618 from my bank acount and i couldent get back. i complaining through email on erefund@mail1.gsrtc.in for twice but not get answer yet.
my OB ref nos are as below:
GS3756294
GS3756364
My self Milan Goswami from rajkot.
I tried for book 3 tickets of GSRTC Volvo bus from Rajkot to Ahmedabad for 12th augest which was schedule at 2 pm from rajkot.
Transaction was failed by GSRTC but 1228/- rupees was deducted from my bank account. It does not refund yet
Kindly request to refund my deducted amount.
My GSRTC OB number is - GS4000458
Please find attached screenshot of my bank account.
Thank you
I booked ticket for my journey from Gandhidham to Patan.my amount was deducted from my account.but ticket is not confirmed. My reference number is GS4175051.my mobile number is 9974608587.I also registered online complaint for the same on the same day.pls do the needed.
GSRTC Complaints Against Staff Workers - No Proper Service / Inconvenience at Bus Depots
I was at Bhuj Bus Station at 16/01/2021 around 12.30pm for and Enquiry with My Mother, But at Enquiry Counter the Person who was On Duty Started Behaving and Talking Rudely with Me and My Mother for No Reason and didn’t Even Answered Properly till the End. I have Stated the Place and Time the Of the Person who was On Duty So Please the Appropriate action Against Him As Soon As Possible So this kind of Incidents doesn’t Repeat.
My name is Rajesh tadvi 17/03/2019 ni ticket cancel Karel chhe refund haju sudhi marel nathi PRN No - G25807186
total amount - 810 Mara account mathi kapilidhel chhe
How can I add money in GSRTC Wallet.
Account is created.
Please do something
SIR, SURENDRANAGAR DEPOTT HAS NO TIME TABLE HOARDING FOR FOR BUSES ARRIVALS/DEPARTURE IN THE DEPOTT. CUSTOMER HAS TO APPROCH TRAFFIC POINT FORTHE SAME , I HAD APROCHED DIVISIONAL
CONTROLLER RAJKOT AND HE AGREED FOR SAME BEFORE MONTH ,BUT TILLTODAY SUGGETION IS NOT ACCEPTED IN FACT S.T DEPOT AUTHORITY SHOULD DO IT WITHOUT FURTHER DELAY ALSO ANNOUNMENT DEPARTURE IS NECESSARY. IT IS SURPISING THAT ABOVE THINGS ARE NOT IMPLEMENTED
WHEREAS OTHER DEPOT ARE IMPLIMENTING LIKE JUNAGADH , JETPUR OF THE DIVISION.
Thank you for the notification and compliant. We shall forward your suggestion to the concerned district head of GSRTC Surendranagar Division to take a look at the same.
Hii,
I have so many issues with Valsad Depot. There is no buses running regularly, Valsad to Marla route is almost dead there no bus on time even they cancel the bus route any time, there is always issues with Valsad to Marla route, when we ask them , they are behaving rudely and not answering properly.
I hope you will look on it.
Thanks
I have booked four tickets from junagadh to ahmedabad. Bus didn't arrived at junagadh station. Present enquiry person told that bus may not come it is better to take another bus. He also said that ticket amount will be refunded. I want my online booking amount which is 872/-.PNR NO.G42134607, ticket ID: 22BEFJE, order Id: 14513342203
Name : Killol Mehta